"The ability to move quickly, the ability to move in different directions, that's hugely important at Ascensos and I think MOJO-CX© has that in their DNA.
Ascensos is a very entrepreneurial-led business and we see MOJO-CX© as being very likeminded in that space... the sense of positivity, a 'can do' attitude, and the ability to move at pace.
We had some very clear objectives as to what the Proof of Concept would deliver and six months in I'm delighted to say we're hitting all of those objectives."
"We look for self-awareness and personal accountability at all levels. We don’t believe in, what I call, “The sh*t sandwich” which is something bad sandwiched between positive compliments to ease the feedback. We believe that people who live and breathe personal accountability will seek out areas for improvement and give themselves a high five for their accomplishments.
MOJO-CX© provides immediate access to everyone’s performance, for both agents, managers and leaders, so it's become a pivotal cruch to our global coaching strategy.
Supervisors make the magic happen and that magic happens in coaching and developing people. MOJO-CX© helps Supervisors and QA identify top performers as well as areas for improvement, using real, relevant and up to the minute data.
MOJO-CX© even affords the opportunity to identifying gaps and opportunities in our own onboarding, so we can revise training content."
"I'm a huge fan of MOJO-CX©, particularly for Insurance because we're such a regulated business.
We need to make sure we're always doing the right thing for customers, particularly vulnerable customers"
"The incredible technology you guys have at MOJO-CX© is being used to make people better, rather than replace them...
That's the cool thing about it!"
"I'm really keen on the use of technology. It's a fabulous, beautiful thing. And what you're doing at MOJO-CX© is absolutely unreal!"
"MOJO-CX© has given us is accountability, it's completely changed the conversation. Questions change from "Why are the targets that way?" to "What are top performers doing that I'm not?". As such, the coaching interaction becomes “How can I help you get there”. A single source of truth is transformative, because now MOJO-CX© has afforded us visibility and accountability.
We're able to identify the work behaviours behind those numbers and focus resources around the behaviours that people are exhibiting to hit beat targets.
MOJO-CX© affords us the ability to sit down and design a formula that we know works. Not based on metrics from Google or purchased from a third party, but designed in-house around real people and behaviours that are actually being used.
We can then create L&D programs around that. It's a complete feedback loop - not to be understated. Having a system like this allows us to hold people to a different level that otherwise we wouldn't have been able to."