October 10, 2022
What makes a good leader, and what makes a bad one? This and more in AI Would Agree...
In this episode of MOJO-CX©’s Live series, AI Would Agree, Senior Solutions Consultant Paul Banks is joined by sales leader and self-confessed ‘transparency nerd’, Todd Caponi.
In the discussion Todd challenges activity level data and shows why it can often encourage the wrong behaviours in contact centres, as well as going over his ‘Five F Framework’: Focus, Field, Fundamentals, Forecast and Fun.
As well as the above Todd & Paul also discuss the controversial opinion of how negative reviews can sometimes help sell a product.
To catch up on ‘AI Would Agree: Transparent Leadership in Sales’, you can find the full episode here:
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