AI Would Agree: ‘Transparent Leadership in Sales’ with Todd Caponi

Join Todd Caponi & Paul Banks for a chat about all things sales, including why negative reviews aren't always a bad thing

Founder of Sales Melon, Todd Caponi, shares some sales expertise and discusses why activity level data is often driving the wrong behaviours

In this episode of TMAC’s Live series, AI Would Agree, Senior Solutions Consultant Paul Banks is joined by sales leader and self-confessed ‘transparency nerd’, Todd Caponi.

In the discussion Todd challenges activity level data and shows why it can often encourage the wrong behaviours in contact centres, as well as going over his ‘Five F Framework’: Focus, Field, Fundamentals, Forecast and Fun.

As well as the above Todd & Paul also discuss the controversial opinion of how negative reviews can sometimes help sell a product.

To catch up on ‘AI Would Agree: Transparent Leadership in Sales’, you can find the full episode here:

About The Modular Analytics Company

At TMAC we want to make every customer conversation valuable, and we believe human to human interactions augmented with AI will provide the best experience. Win back control of your conversations and solve real problems with our three contact centre solutions, that put your customers front and centre by helping you listen to them, act on their preference, and coach your teams to success.

Want to chat about how we can help your business? Drop us an email at sales@tmac.ai.

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