October 10, 2022
What makes a good leader, and what makes a bad one? This and more in AI Would Agree...
In this episode of AI Would Agree MOJO-CX©’s Senior Solutions Consultant, Paul Banks, is joined by former Chief Operating Officer of Brightside Insurance and current Managing Director of Unlike Group, Richard Beaven.
With Richard’s long track record in insurance and keen eye for the contact centre industry, the pair share some fascinating insight regarding the insurance industry, legacy tech debt, and the future of conversation analytics.
As the episode unravels Richard speaks about the fascinating realm of data, a currently untapped resource for many companies that could be the key to improving business decisions and actionable insights.
Catch up on the full episode of ‘AI Would Agree: Unlikely Connections’ here:
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.