As the ability to return to the office is in sight, a huge proportion of businesses say they'll be retaining the remote working model, or a hybrid of working from home and working in the office.
The pandemic has shown that whilst there are clear benefits to remote working, there are also serious challenges too: employee engagement/disconnect, retention, effective performance management and maintaining a strong company culture to name just a few.
Join TMAC CEO Jimmy Hosang, Co-Founder of Custerian and Empathy Creation Specialist, Simon Norie and TMAC's Senior Solutions Consultant Paul Banks as they discuss the best way to mitigate some of these challenges and make the most of a remote working model.
George and Paul discuss all things culture and how you can improve your feedback process
A collection of important statisitcs that any contact centre leadership team needs to know