Our New Partnership with CMR to Match Talent with Technology for Contact Centres

TMAC joins forces with Manchester-based recruitment consultancy, Customer Management Resourcing Group (CMR)

Customer Management Resourcing Group (CMR) will step down from their association with Humanotics to enter an exclusive partnership with TMAC, with CMR’s CEO, Paul Carter joining us as Associate Director for People Solutions.

CMR and TMAC will be partnering to help drive value for each other's customers, with CMR specialising in the contact centre market and supporting our clients by sourcing the best talent available through leading recruitment. Meanwhile, we will drive value for CMR’s customer base through our market-leading contact centre technologies and data consultancy.

With 59% of people’s customer service expectations higher than they were just one year ago but 40% of agents saying they lack the tools to solve customer problems - the right combination of Tech & People is essential in this age of Transformation to gain advantage. Our partnership with CMR rallies us around the mutual goal of creating best-in-class environments to deliver a best-in-class customer experience.

CMR provide leading people solutions for AI & Analytics, Change & Transformation, Customer Experience & Insight, Customer Operations, BPOs and Technology Sales & Customer Success.

Meanwhile, we continue our mission to make every conversation valuable.

By providing bespoke data consultancy, we are dedicated to drawing back the curtain on contact centre demand, and drive strategic, omnichannel demand management and operational excellence through AI and data science. We achieve this through nimble predictive data model building, data warehousing, root cause analysis, project, and transformational change management, and much more.

Our leading AI solutions solve contact centre challenges by putting customers front and centre with platforms that help you listen to your customers, act on their preference, and coach your teams to success.

As part of our latest round of investment from Foresight Group Midlands Engine Investment Fund and the Greater Manchester Combined Authority, we made a commitment to create more tech-based roles with a focus on Manchester. A vision we share with CMR, who are based in the heart of Manchester.

As part of the new partnership CMR will run TMAC’s recruitment practice, assisting clients with organisational design, identifying skills shortages and executing internal & external recruitment strategies, providing a comprehensive solution around people, process, and technology.

Click here to have a look at CMR's website for more information.

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