Download your free whitepaper to find out some of the commons causes and solutions for complaints in contact centres
Here at The Modular Analytics Company we've analysed over 320,000 contact centre conversations from webchats, emails and phone calls, to bring you the facts and figures that can help boost CX, reduce churn, and more.
In this free whitepaper we've put together some of the biggest causes and effects of customer complaints across a variety of channels, along with handy tips on how to combat them.
We analysed over 210,000 emails to bring you the most important facts and figures to boost CX
What are the unique factors in contact centres that help people in dangerous situations?