The good, the bad and the ugliest call centre experiences
What's the worst customer experience you've ever had speaking to a call centre? The guys at TMAC have had loads - they discuss them here with a fair amount of explicit language whilst identifying opportunities for improvement.
Like a lot of websites, we use cookies to improve your experience using ours. By continuing you agree to our cookie policy.
Key factors of behavioural design and when you should start questioning the morality of it
Building a contact strategy that makes your customers feel like an individual
How to better prepare for major world events that effect contact centres