The good, the bad and the ugliest call centre experiences
What's the worst customer experience you've ever had speaking to a call centre? The guys at TMAC have had loads - they discuss them here with a fair amount of explicit language whilst identifying opportunities for improvement.
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George and Paul discuss all things culture and how you can improve your feedback process
A collection of important statisitcs that any contact centre leadership team needs to know
Join Todd Caponi & Paul Banks for a chat about all things sales
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