The pros and cons of using Net Promoter Score as a core business metric
This this first episode of TMAC Talks, Jimmy, Sean, Mike and Mike discuss why some companies still use Net Promoter Score, the pros and cons of doing so, and what might be a better alternative. Highly biased; language advisory.
Key factors of behavioural design and when you should start questioning the morality of it
Building a contact strategy that makes your customers feel like an individual