The pros and cons of using Net Promoter Score as a core business metric
This this first episode of TMAC Talks, Jimmy, Sean, Mike and Mike discuss why some companies still use Net Promoter Score, the pros and cons of doing so, and what might be a better alternative. Highly biased; language advisory.
George and Paul discuss all things culture and how you can improve your feedback process
A collection of important statisitcs that any contact centre leadership team needs to know