We've partnered with Customer Engagement Platform, Comm100, to upgrade CX
Customers expect more from their service experience than ever before. All this, whilst customers increasingly use multiple touchpoints to complete a complex journey before any purchase and throughout service.
TMAC and Comm100 combine forces to provide full visibility across all channels like never before.
"We're thrilled to be entering a partnership with Comm100" says Jimmy Hosang, TMAC's CEO and Co-Founder, "Making 'every conversation valuable' is in our DNA and the partnership with Comm100 is a direct fit that enhances our omnichannel capabilities for our existing and prospective client base."
The collective proposition drives the ability to shape and optimise contact centres approach to delivering the right channel offering to customers, at the right time. This is done by utilising the data to continually shape and evolve each customer journey to meet ever changing needs and demands.
"Between the two companies we've already seen some excellent opportunities to make significant leaps in CX for our clients and we can't wait to see what else the partnership brings to the table going forwards."
With 79% of consumers willing to switch providers due to a poor customer experience alone, getting things wrong is no longer an option for businesses.
With this exciting partnership, TMAC has integrated conversation and speech analytics software with Comm100, an omnichannel customer service platform for organisations of all sizes, offering configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console.
By conducting full top-to-bottom analytics of your demand types, drivers of sentiment and friction points, we can better help clients set up faster and more efficiently, creating an always-on approach to data feedback.
So that you can:
George and Paul discuss all things culture and how you can improve your feedback process
A collection of important statisitcs that any contact centre leadership team needs to know