Founder and CEO, Jimmy Hosang, demonstrates how TMAC provided 20x ROI in just 8 weeks for a top insurance firm
TMAC Founder and CEO, Jimmy Hosang, explains how we combined our three innovative contact centre solutions to provide 20x ROI in a top insurance firm.
This short clip was taken from Jimmy's talk, 'How Contact Centre Conversations Became Broken, and How to Fix Them'. If you're interested in hearing Jimmy's full talk, you can click here for our write-up.
George and Paul discuss all things culture and how you can improve your feedback process
A collection of important statisitcs that any contact centre leadership team needs to know