Founder and CEO, Jimmy Hosang, demonstrates how TMAC provided 20x ROI in just 8 weeks for a top insurance firm
TMAC Founder and CEO, Jimmy Hosang, explains how we combined our three innovative contact centre solutions to provide 20x ROI in a top insurance firm.
This short clip was taken from Jimmy's talk, 'How Contact Centre Conversations Became Broken, and How to Fix Them'. If you're interested in hearing Jimmy's full talk, you can click here for our write-up.
Key factors of behavioural design and when you should start questioning the morality of it
Building a contact strategy that makes your customers feel like an individual