Insights

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Knowledge

The Rise of Fraud in Correlation to the Pandemic

What can the insurance sector do to combat the rise in fraud following the Covid-19 Pandemic?

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January 28, 2022
Knowledge

What Can Contact Centres Learn from Amazon?

We explore what contact centres can learn from Amazon's genius algorithms and data science

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January 26, 2022
Knowledge

The Price-Walking Insurance Whitepaper Series

In this whitepaper series we're bringing you the latest insights across the Insurance sector

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January 23, 2022
Knowledge

The Power of Empathy in Optimising Customer Service

Empathy is key when it comes to connecting with your customers, how do we demonstrate it?

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January 19, 2022
Knowledge

How Contact Centre Conversations Became Broken, and How to Fix Them

Originally presented by TMAC’s Founder & CEO, Jimmy Hosang, at Call & Contact Centre Expo.

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December 17, 2021
News

TMAC Raises £1.5 million to Become Market-Leading AI Company

Our latest round of investment from Foresight Group

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November 19, 2021
Knowledge

What is Speech Analytics?

A handy guide to what Speech Analytics can do for contact centres

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November 10, 2021
Knowledge

How to Maximise Employee Performance and Company Culture

Working From Home: The new normal

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September 22, 2021
News

Meet Fonetik - Speech Analytics With a Difference

Turn every customer conversation into insight with Fonetik

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September 6, 2021
News

Introducing Playbook - Next Best Action Done Right

Empower your agents with intelligent conversational guidance

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August 23, 2021
News

Meet Coach - People Management and Coaching Made Easy

Support and engage your most valuable asset - your people

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August 2, 2021
Knowledge

How Speech Analytics Software Can Improve Your Customer Service

The key to listening to your customers

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June 23, 2021