Insights

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Knowledge

AI Would Agree: Service Transformation and Innovation with Nicola Collister

What does industry expert, Nicola Collister, think about the future of CX in contact centres?

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October 3, 2022
Knowledge

AI Would Agree: “It’s a Dangerous Business, Going Out Your Door” with George Todd

George and Paul discuss all things culture and how you can improve your feedback process

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September 28, 2022
Knowledge

20 Contact Centre Statistics Every Manager Should Know in 2022

A collection of important statisitcs that any contact centre leadership team needs to know

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September 9, 2022
Knowledge

AI Would Agree: ‘Transparent Leadership in Sales’ with Todd Caponi

Join Todd Caponi & Paul Banks for a chat about all things sales

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August 30, 2022
Knowledge

AI Would Agree: ‘Unlikely Connections’ with Richard Beaven

A chat with Richard Beaven about the future of conversation analytics

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August 22, 2022
Knowledge

AI Would Agree: ‘Chatbot vs. Rowebot’ with Jim Rowe

Jim Rowe & Paul Banks discuss the best applications (and worst misapplications) of chatbots

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August 15, 2022
Knowledge

TMAC Facts: Emails

We analysed over 210,000 emails to bring you the most important facts and figures to boost CX

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August 10, 2022
Knowledge

TMAC Facts: Complaints in Contact Centres

Download your free whitepaper to find out some common causes and solutions for complaints

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July 27, 2022
Knowledge

AI Would Agree: ‘Help! I Need Somebody!’ with Sarah Adderley

What are the unique factors in contact centres that help people in dangerous situations?

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July 25, 2022
Knowledge

AI Would Agree: Sustainable Mental Health with Craig Fearn

We spoke with a Craig Fearn to discuss how businesses can improve wellbeing-strategies

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July 18, 2022
News

Product Update: Customisable Screens & New Menu Designs for Act

Announcing some new features for Act 1.1 that will improve efficiency and UX

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July 13, 2022
News

TMAC’s Charity of the Year: I CAN

Who I CAN are, how they help, and why they're TMAC's first ever Charity of the Year

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July 7, 2022