Insights

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Knowledge

TMAC Facts: Complaints in Contact Centres

Download your free whitepaper to find out some common causes and solutions for complaints

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July 27, 2022
Knowledge

AI Would Agree: ‘Help! I Need Somebody!’ with Sarah Adderley

What are the unique factors in contact centres that help people in dangerous situations?

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July 25, 2022
Knowledge

AI Would Agree: Sustainable Mental Health with Craig Fearn

We spoke with a Craig Fearn to discuss how businesses can improve wellbeing-strategies

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July 18, 2022
News

Product Update: Customisable Screens & New Menu Designs for Act

Announcing some new features for Act 1.1 that will improve efficiency and UX

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July 13, 2022
News

TMAC’s Charity of the Year: I CAN

Who I CAN are, how they help, and why they're TMAC's first ever Charity of the Year

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July 7, 2022
Case Studies

Video Testimony: John Devlin, Co-Founder & CEO of Ascensos

Join TMAC's Senior Solutions Consultant, Paul Banks, for a chat with John Devlin of Ascensos

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June 27, 2022
News

Maximising ROI with Custerian: Our Transformation Partnership

Announcing our partnership with expert transformation leaders, Custerian

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June 23, 2022
Knowledge

How E-Commerce Growth is Changing Contact Centre Operations

Why has the surge in online shopping led to more outsourced contact centre operations?

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June 14, 2022
News

TMAC x Link Mobility: Better marketing communication with your customers

Read about our new partnership to integrate omnichannel CX with Digital Marketing

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June 6, 2022
News

Throwing Shade: Why Start a Start-up?

TMAC Co-Founder Jimmy Hosang discusses the ups and downs of starting a start-up

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May 24, 2022
Knowledge

AI Would Agree: ‘How to Make Friends and Influence People’ with Behavioural Scientist & Designer, Babs Crane

Key factors of behavioural design and when you should start questioning the morality of it

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May 10, 2022
Knowledge

Reinventing Outbound Retention & Resolutions: From First Contact to Brand Ambassador

Building a contact strategy that makes your customers feel like an individual

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May 5, 2022