What does industry expert, Nicola Collister, think about the future of CX in contact centres?
George and Paul discuss all things culture and how you can improve your feedback process
A collection of important statisitcs that any contact centre leadership team needs to know
Join Todd Caponi & Paul Banks for a chat about all things sales
A chat with Richard Beaven about the future of conversation analytics
Jim Rowe & Paul Banks discuss the best applications (and worst misapplications) of chatbots
We analysed over 210,000 emails to bring you the most important facts and figures to boost CX
Download your free whitepaper to find out some common causes and solutions for complaints
What are the unique factors in contact centres that help people in dangerous situations?
We spoke with a Craig Fearn to discuss how businesses can improve wellbeing-strategies
Announcing some new features for Act 1.1 that will improve efficiency and UX