What can the insurance sector do to combat the rise in fraud following the Covid-19 Pandemic?
We explore what contact centres can learn from Amazon's genius algorithms and data science
In this whitepaper series we're bringing you the latest insights across the Insurance sector
Empathy is key when it comes to connecting with your customers, how do we demonstrate it?
Originally presented by TMAC’s Founder & CEO, Jimmy Hosang, at Call & Contact Centre Expo.
Our latest round of investment from Foresight Group
Turn every customer conversation into insight with Fonetik
Empower your agents with intelligent conversational guidance
Support and engage your most valuable asset - your people