We analysed over 210,000 emails to bring you the most important facts and figures to boost CX
Join us on our mission to unlock agent potential and revolutionise the contact centre.
January 4, 2023
The contact centre industry is constantly evolving and facing new challenges. Today, Gartner
December 12, 2022
In this series we explore common industry phrases and explain what they really mean.
December 10, 2022
"We now have full visibility of our metrics so we can completely focus resources on the behaviours our best agents use & beat targets.”
Eóin McCoy, Head of L&D at Emerald Contact Centre