Join us on our mission to unlock agent potential and revolutionise the contact centre.
June 14, 2022
Why has the surge in online shopping led to more outsourced contact centre operations?
May 5, 2022
Building a contact strategy that makes your customers feel like an individual
April 29, 2022
How to better prepare for major world events that effect contact centres
April 11, 2022
We discuss how omnichannel contact and 'soft' language boosts your customer lifetime value
April 8, 2022
What we know so far about the Consumer Duty Act and how it will protect vulnerable customers
March 30, 2022
With energy prices rising, complaints will follow, what can you do to help your agents?
"THE VERY FACT WE’RE NOW QA-ING 100% OF DEMAND WHEN WE WERE ONLY ABLE TO DO 5% OR 10% HAS BEEN A GAME CHANGER"
John Devlin,CEO at Ascensos