Join us on our mission to unlock agent potential and revolutionise the contact centre.
August 30, 2022
Join Todd Caponi & Paul Banks for a chat about all things sales
August 22, 2022
A chat with Richard Beaven about the future of conversation analytics
August 15, 2022
Jim Rowe & Paul Banks discuss the best applications (and worst misapplications) of chatbots
July 25, 2022
What are the unique factors in contact centres that help people in dangerous situations?
July 18, 2022
We spoke with a Craig Fearn to discuss how businesses can improve wellbeing-strategies
May 10, 2022
Key factors of behavioural design and when you should start questioning the morality of it
"THE VERY FACT WE’RE NOW QA-ING 100% OF DEMAND WHEN WE WERE ONLY ABLE TO DO 5% OR 10% HAS BEEN A GAME CHANGER"
John Devlin,CEO at Ascensos