We analysed over 210,000 emails to bring you the most important facts and figures to boost CX
Join us on our mission to unlock agent potential and revolutionise the contact centre.
October 17, 2022
Creating the best coaching and training experience possible, for agents and coaches alike
October 10, 2022
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October 3, 2022
What does industry expert, Nicola Collister, think about the future of CX in contact centres?
"We now have full visibility of our metrics so we can completely focus resources on the behaviours our best agents use & beat targets.”
Eóin McCoy, Head of L&D at Emerald Contact Centre