Remove the guesswork from people management
Save 100s of wasted admin hours
Empower your agents to self-develop
Watch our handy onboarding video to see the platform in action
Free up managers administrative burden with smart recommendations underpinned by data science. Spend less time identifying problems and more time fixing them.
Processes and people change all the time, and without effective management in place most contact centres are wasting time and money.
Bring measurable KPIs front and centre and see exactly which coaches, techniques and agents outperform.
Deployed from top-to-bottom, leaders, managers and agents can access the performance data you choose from day one.
Because do great things when they see how they're contributions count.
Quick to deploy and easy to use - start driving value from day one.
Advanced algorithms make coaching tips to managers and shows the reasoning, all calculated using best practice.
Never miss a coaching opportunity again.
Each agent has a matched report card so you can see how they’re performing week-on-week and track how impactful coaching sessions have been.
Align your efforts against business goals with easily adjustable targets that cascade across the platform.
Set up coaching sessions, receive feedback and disperse reminders all from within the platform.Just like magic.
Perform quintile analysis and see an overview of the team within a single dashboard dashboard that has everything you need.
You’ll wonder how you managed without it.
John Devlin, CEO at Ascensos
Want to be like John?
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