COACHING & PERFORMANCE MANAGEMENT

Support and engage your most valuable asset

Remove the guesswork from people management

Save 100s of wasted admin hours

Empower your agents to self-develop

Ready to skyrocket agent satisfaction?

Managers waste 90% of their time preparing for coaching sessions

Free up managers administrative burden with smart recommendations underpinned by data science. Spend less time identifying problems and more time fixing them.

See how we reduced Agent Attrition by 17% for a leading UK Insurance provider

Over 80% of contact centres do not measure coaching effectiveness

Processes and people change all the time, and without effective management in place most contact centres are wasting time and money.

Bring measurable KPIs front and centre and see exactly which coaches, techniques and agents outperform.

Read how we help make managing hybrid-working more effective

Your whole contact centre is invited

Deployed from top-to-bottom, leaders, managers and agents can access the performance data you choose from day one.

Because do great things when they see how they're contributions count.

Learn why data could be your key to a happier workforce

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Our most used features

Quick to deploy and easy to use - start driving value from day one.

Smart coaching recommendations

Advanced algorithms make coaching tips to managers and shows the reasoning, all calculated using best practice.

Never miss a coaching opportunity again.

See how every agent is performing

Each agent has a matched report card so you can see how they’re performing week-on-week and track how impactful coaching sessions have been.

Set, track, change targets. Just how it should be

Align your efforts against business goals with easily adjustable targets that cascade across the platform.

Log, Set Reminders and Action 360 Feedback

Set up coaching sessions, receive feedback and disperse reminders all from within the platform.Just like magic.

See how the team compare across vital metrics

Perform quintile analysis and see an overview of the team within a single dashboard dashboard that has everything you need.

You’ll wonder how you managed without it.

"Just 6 months later we're smashing all our objectives"

John Devlin, CEO at Ascensos

Want to be like John?