Listen to your customers
monitor, score and assess compliance and quality
Traditionally, contact centres have relied on random sampling , limiting quality scoring to just 5% of demand - making it impossible to secure your compliance. MOJO-CX© changes that with automatic scoring across all of your channels, every time.
Assessing your compliance has never been easier.
Understand the most common risk areas in your scripts
Analyse language across 100% of your conversations and understand which demand types are putting you at risk.
Actively listen for custom keywords and phrases
Automatically analyse thousands of signals and set up auto-alerts to flag risk to the most appropriate person. Correct issues before they ever escalate.