Our big idea
MOJO-CX© by TMAC transforms the contact centre experience for customers and agents alike.
By analysing conversations across all your channels, both digital and voice, MOJO-CX© empowers your advisors to do more of what works, and less of what doesn’t.
Better yet, with insight into 100% of demand and people’s performance, your company leaders get real-life insight into what form your strategy should take next.
TMAC launched MOJO-CX©, our best product yet, in 2022 but we've been working hard to improve the way that contact centres work since it's inception in 2018.
Today we can say we've worked with some of the best - Ascensos, HSBC and FiServe just to name a few - to help them put their agents in the driving seat. The results? Increased revenue, better CX and reduced operational waste. All while agent satisfaction skyrockets.
TMAC focuses on providing consultancy work for contact centres and brands to improve the CX, drive cost efficiencies and grow revenue.
After great success in contact centre consultancy, we set out to take our work to the next level.
With demand continuing to increase, we grow the team by 90% in Q1.
Our first funding round is complete with Instinctive BI recognising TMAC's potential to go even further.
Nicholas McFadden joins us to take the lead in an expansion to the US and Canada.
The pivot from consultancy to SaaS becomes official with the release of our Conversation & Speech Analytics software, Fonetik (now known as Listen).
Heading further into Europe, we open our Turkish branch and welcome new employees.
Another successful funding round is complete with investment from Foresight Midlands Engine Investment Fund and the Greater Manchester Combined Authority.
At our home in Ancoats, Manchester.
We roll out our latest product updates, informed by our customers!
How we're building digital solutions with a difference and acquiring talent to lead the way.
Read about our latest wave of £1.5million investment from ForeSight Group and how we're using it to further improve our products.
We're proud to partner with our investors Custerian to enrich contact centre decision makers with the ultimate tool - actionable data.
