Join us on our mission to unlock agent potential and revolutionise the contact centre.
October 19, 2022
We’ve analysed over 190,000 voice calls to provide you with the facts and figures on how to i
August 10, 2022
We analysed over 210,000 emails to bring you the most important facts and figures to boost CX
July 27, 2022
Download your free whitepaper to find out some common causes and solutions for complaints
April 6, 2022
We've taken over 250,000 webchats and analysed them to provide you with invaluable insights
January 31, 2022
Our new series looks at new price-walking legislation within the Insurance sector.
January 17, 2022
"THE VERY FACT WE’RE NOW QA-ING 100% OF DEMAND WHEN WE WERE ONLY ABLE TO DO 5% OR 10% HAS BEEN A GAME CHANGER"
John Devlin,CEO at Ascensos