October 19, 2022
We’ve analysed over 190,000 voice calls to provide you with the facts and figures on how to i
At MOJO-CX© we continually monitor the Insurance sector to identify trends and themes that impact customer needs, wants and desires.
With the ever-changing world and recent changes to government legislation (specifically ‘Price-Walking’ reform), customer-centricity has never been more important for Insurers to build strategies that help you win more customers and hold on to the ones you have for longer.
In this paper, we explore the effects of this recent reform and what it means for retention in the Insurance sector.
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.