July 27, 2022
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At MOJO-CX© we continually monitor the Insurance sector to identify trends and themes that impact customer needs, wants and desires.
With the ever-changing world and recent changes to government legislation (specifically ‘Price-Walking’ reform), customer-centricity has never been more important for Insurers to build strategies that help you win more customers and hold on to the ones you have for longer.
In this paper, we explore the effects of this recent reform and what it means for retention in the Insurance sector.
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